✅ Refund & Return Policy :
LiveTVUK.uk (Last Updated: April 2025)
At LiveTVUK.uk, we are committed to offering our customers a premium IPTV experience for live TV, movies, sports, and on-demand content. We understand that sometimes issues can arise, and we strive to make sure you are fully informed of our Refund & Return Policy so you can shop with confidence.
Please carefully read the terms and conditions below, as they outline the refund process, eligibility, and situations where refunds are not applicable.
1. Digital Product Policy
Our IPTV subscriptions are digital products, meaning we provide access to digital streams over the internet rather than physical goods. As such:
No physical items are delivered.
We do not accept returns once a digital service has been activated, in accordance with UK law for digital content and services.
It is important to understand that our digital product involves no physical shipping, and therefore, once the IPTV service is activated, it is not returnable.
For more information on how our IPTV services work, visit our IPTV Pricing and Plans page.
2. 24-Hour Money-Back Guarantee
We believe in the quality of our service, and we want you to experience it without any risk. To ensure your satisfaction, we offer a 24-hour money-back guarantee. Here’s how it works:
The refund request must be made within 24 hours from the time of purchase.
Refunds are only issued if the IPTV service is not functioning properly and our technical support team is unable to resolve the issue.
No refund requests will be accepted after the 24-hour period.
This policy ensures that you have ample time to test our service. Should you encounter issues, our team is ready to assist you.
For troubleshooting tips, please refer to our IPTV Troubleshooting Guide.
3. How to Request a Refund
To request a refund, simply follow the steps below:
Contact our support team at 📧 [email protected] within 24 hours of your purchase.
Include the following details in your email:
Your full name
The email address used to place the order
Your Order ID or Transaction ID
A detailed explanation of the problem or issue you’re facing with the IPTV service
Our technical support team will investigate your issue and attempt to resolve it.
➡️ If the issue cannot be fixed, we will process your refund.
We highly encourage customers to contact us promptly so we can work towards a resolution as quickly as possible.
4. Refund Processing Timeline
Once your refund request is approved:
Refunds will be processed within 5 to 7 business days.
The refund will be issued back to the original payment method used for the purchase.
You will receive a confirmation email once your refund has been processed.
Please note that the actual time it takes for the funds to appear in your account depends on your payment provider and their processing times.
5. When Refunds Are Not Issued
We do not issue refunds under the following circumstances:
You request a refund after the 24-hour refund period has passed.
The IPTV service is working correctly, but you changed your mind.
The issue is related to your device, internet speed, or third-party apps (e.g., IPTV apps) that are incompatible or malfunctioning.
You violate our Terms & Conditions (e.g., unauthorized sharing or distribution of your IPTV account).
For more details on our Terms & Conditions, visit our Terms & Conditions page.
6. Contact Information
If you have any questions about our Refund & Return Policy or need assistance with your IPTV subscription, please contact us:
📧 Email: [email protected]
📞 Phone: +44 7931 354213
💬 Live Chat: Available on our Home Page
Our customer support team is available to provide fast assistance and answer any questions you may have. We aim to resolve all issues promptly to ensure you can enjoy uninterrupted IPTV service.
